Customer support is a crucial feature in an enterprise e-commerce platform. It will help you to fix issues when creating your site, managing and organizing your business. Shopify plus and Magento enterprise will attend to your problems quickly. However, they will perform the task at different levels. Shopify plus comes with a 24/7 customer support. Their support system is reliable and will provide you with positive feedbacks at the right time. Also, it offers various methods of reaching them. You can use a free phone call, live chat, or a text.
The Magento enterprise has a community that will respond to your questions. Nevertheless, it can spend days without providing feedback. But you can get a reliable support system by adding costs.